We respect your privacy. This policy explains what information we collect, how we use it, and how we keep it safe.
1. Who we are
Consumer Vehicle Guide is a vehicle inspection service operating across New Zealand. You can contact us at admin@consumervehicleguide.co.nz.
2. What information we collect
When you use our services or contact us, we may collect the following information:
- Your name and contact details (email address and phone number)
- Details about the vehicle you want inspected (make, model, location)
- Payment information (processed securely — we do not store card details)
- Any other information you choose to provide when contacting us
We do not collect any information beyond what is necessary to provide our service.
3. How we use your information
We use your information solely to:
- Confirm and carry out your inspection booking
- Send you your inspection report
- Respond to enquiries and provide customer support
- Process payments
- Comply with our legal obligations
We do not use your information for marketing without your consent, and we do not sell or share your personal information with third parties for commercial purposes.
4. How we store your information
Your information is stored securely. We retain your details only for as long as necessary to fulfil our services and meet any legal requirements. Inspection reports and associated records are kept for a reasonable period in case of any follow-up queries.
5. Third parties
We use Formspree to process enquiry form submissions. Formspree processes your submitted data on our behalf in accordance with their own privacy policy. We do not share your data with any other third parties except where required by law.
6. Your rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate information
- Ask us to delete your information where we no longer have a legitimate reason to hold it
To make any of these requests, contact us at admin@consumervehicleguide.co.nz.
7. Cookies
Our website may use basic cookies to ensure it functions correctly. We do not use cookies for advertising or tracking purposes.
8. Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.